For the past 10 years, Saliba’s Extended Care Pharmacy has handled all our daily, non-cycle-fill deliveries through a contracted courier service. To gain greater control over this integral piece of our service, we have decided to build our own internal courier team!
We have purchased 17 delivery vehicles and are in the process of hiring 25 drivers. We are planning to launch the new department on April 1st, 2017.
At this time, we’re not planning to alter any of our current delivery run times or cut-offs. We will still be providing 5 delivery runs per day, Monday-Friday and three delivery runs per day on Saturday and Sunday in the Phoenix area.
We’ll be hiring drivers that we feel have values consistent with our own, and will be able to train them ourselves on the type of customer service that we know you expect from us.
This change will significantly enhance both our regular daily routine delivery runs, as well as the timeliness of more urgent or STAT deliveries. It’s our intention that this change will result in a further improvement in service to our customers and patients.